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Block Duplicate Purchase OrdersHas one of your customers ever phoned in a rush order only to fax the hard copy within a few minutes of the phone call? Did both orders get entered and shipped? Or has one of your customers faxed an order and sent the hard copy by mail a few days later? Did both orders get shipped? Programming can be added to order entry and EDI/Net to check the invoice file for duplicate purchase orders for a customer. In regular order entry, a duplicate causes a message to be displayed. EDI/Net can be customized so that the order is accepted but noted on the exception report – or the order can be rejected. Since the order might have been backordered, additional programming can be added to check the backorder file for a duplicate purchase order number. The search for duplicate purchase-order numbers can be activated, also, within the order-edit module. Similar logic can be added to the credit-memo and credit-edit modules to search for duplicate return reference numbers. For more information about programming to search for duplicate purchase-order or return reference numbers, email your questions (including your name and company name) or call us at 800-827-2287.
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