The Cat's Pajamas SOFTWARE SYSTEMS FOR PUBLISHERS     To print, click on File—Print in your     browser.     Return to Cat's home page. 12559 Pulver Road, Burlington, WA 98233 Phone: 800-827-2287 Fax: 360-707-5400 Email: info@tcpj.com    To return to the previous page, click the Back button in your browser. All information (c) Copyright  2007, 2008   The Media Services Group, Ltd.

Processing Returns

"Gone today, here tomorrow." Alfred A. Knopf's oft-quoted description of the book business defines the problems created by returns from your customer. A single returned book affects inventory, sales, commissions, royalties, accounts receivable, and cost of goods. With Cat's, all these updates are done automatically, just by entering a credit memo.

Easy, Accurate Credit Memos

• Programs for entering/editing/printing credit memos are easy to learn.

• Fast searches make it easy to look up customer account and invoice history during credit memo entry.

• Track reasons for returns.

• As you enter each title being returned, you can view all prior shipments of that title to that customer, with price, discount, and date displayed. 

• Flag specific books as non-returnable to avoid credits generated in error. Flag specific customers as having no-return terms.

• System can automatically default to the discounts your returns policy specifies if no invoice information is supplied by the customer.

• Choose whether to return each title to inventory. Inventory can be returned to any of several warehouses. Flag damaged items so they don't increase stock available to ship.

• Easily handle partial-credit or no-credit returns.

• All these transactions are captured for inventory audit trail viewing/reporting. 

• Add unlimited comment lines to the credit memo. Create automatic messages for frequently used comments.

• Credits are available to apply to open items as soon as they are entered.

• Edit unapplied credit memos: add/delete/modify items, change codes.

Automating the Warehouse Processing

Capture returns data in the warehouse using a barcode scanner and upload it to the office. This optional module can be used with warehouse PCs that are part of your network, or it can be used at a remote site and a data file uploaded to your network.  

Chargebacks and Chain Store Returns

Special features help you track chain store chargebacks taken by the store. Then, match them to the returns when you eventually receive them. A reconciliation report makes it easier to track disparities and keep your big accounts balanced.