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Bottom-line ResultsThere are several measures of a software vendor that can only be verified by the experience of the users. Cat's Pajamas can make claims—but we suggest a few simple questions that are easily answered by a publisher. ProductivityWhen publishers switch to Cat's Pajamas, productivity goes up. When publishers switch away from Cat's Pajamas, productivity goes down. This shows up most in the labor-consuming daily grind of processing orders, customer service and applying cash. We suggest verifying our claim by asking publishers themselves: “Did operational productivity improve when you switched”? SupportCat's Pajamas has a good reputation for support. We suggest the question: “Did the quality of support improve when you switched”? System StabilityEveryone would agree that a system that isn’t working obstructs productivity. Answers to the following questions might be useful:
See these other system design topics:
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