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Enhancements and UpgradesCat's Pajamas is very conservative about releasing major changes. Our most recent release was used in live operation for almost two years by several beta test sites. This not only shakes out bugs, but provides essential feedback about possible improvements. If any bugs slip through, Cat's Pajamas guarantees to take care of them as quickly as possible. Program EnhancementsEarly last year Cat's Pajamas added the snazzy ability to create custom views to the suite of query programs for books, customers and backorders. These programs were sent to all users of Release 4.1. As improvements are made, more goodies are being sent out. There’s no cost because there’s little work involved in simply sending out a program. The terminology is tricky but Cat's Pajamas defines “upgrades” in a very different way than do some software companies. What others might call an “upgrade,” we would call an “enhancement”. A Cat's Pajamas enhancement is free. Upgrades
An “upgrade” is a much more complex process. In our latest release Cat's Pajamas
completed a major overhaul of our database. New fields were added and field
sizes were expanded. Programs underwent major overhauls; functionality was
improved significantly.
Upgrades involve extensive improvements in programs and functionality, and,
probably, significant changes to the database. To make upgrades easier to
implement we preserve the continuity of key programs. Things that our clients
like we keep. Customization is replicated and activation of new features is
coordinated. This process is labor-intensive, which is the main determinant of
cost. See these other system design topics:
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