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• The Company

  • What we do
  • What we are
  • What makes us different
  • Our history
     

• The Software

  • Software overview
  • System design
  • Database platform
  • Application language
  • Workflow interface
  • Customization
  • Accessing data
  • Real-time processing
  • Database integrity
  • Correcting errors
  • Enhancements/ Upgrades
  • Bottom-line results
  • Hardware prerequisites
  • Training/Documentation
  • Support/Programming
     

• Our Clients

  • Cat's clients by
    state and type
     

• Evaluating Systems

• Arranging a Demo

• Modules/Features

  • Orders
  • Returns
  • Accounts receivable
  • Customer service
  • Backorders
  • Royalties
  • Sales/Marketing
  • Inventory
  • Direct mail
  • System Options
     

• Visiting Cat's PJs

  • Our location
  • The climate
  • Northwest living
  • Area accommodations
  • Area activities
     

• Finding Info

• Contact Us

• Useful Links

Support and Programming

We are proud of the support we provide to our clients. Our support staff are there to answer your questions and help you to resolve problems.

Standard support services are available via our toll-free number Monday through Friday, 8:30 a.m. to 4:00 p.m. Pacific Time. Technical support is billed when you use it.

• Phone: 800-827-2287
  

• Support Fax: 360-707-5400

Emergency support is available from 7:00 a.m. to 5:00 p.m. Pacific time. "Emergency" is defined as either the entire system or a critical function is inoperable.

After hours support is available at a charge of one and one-half times the normal rate.

End-of-month Saturday support is provided on the last Saturday of the month, or the first Saturday of the following month depending on the calendar, from 9:00 a.m. to 3:00 p.m. Pacific Standard Time. A schedule of Saturday support service days is posted in the "For Cat's Users" section of this web site.

Programming services include analysis, estimating, consultation, programming, testing, and documentation of custom changes to your system. We provide written estimates for all programming work. 

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